Information required by the amendment of Act No. 634/1992 Coll. on consumer protection:
- Guests have the right to file a petition for an out-of-court settlement of disputes to the designated authority for resolving consumer disputes, namely:
The Czech Trade Inspection Authority
Central Office – ADR Department
120 00 Prague 2
The Czech Trade Inspection Authority is the supervisory authority monitoring consumer protection and implementing Act No. 64/1986 Coll. on the Czech Trade Inspection Authority, as amended, and other legislation. The website of the Czech Trade Inspection Authority is www.coi.cz.
- In accordance with Section 1837 (j) of Act No. 89/2012 Coll., the Civil Code, hotel guests as consumers do not have the right to withdraw from an accommodation contract if the hotel provides its services within the specified time.